Privacy Policy
We value your trust and are committed to protecting your personal information. This Privacy Policy explains how SBCI collects, uses, and safeguards your data.
Only what we need
We ask for the details required to guide you, and nothing more.
Never sold
We do not sell your personal information to anyone.
Your choice
Access, correct or delete your data, or withdraw consent, whenever you wish.
Kept safe
Secure systems, restricted access and trained staff protect your data.
About this policy
In this policy, “SBCI”, “we”, “us” and “our” mean SBCI Career Information Center. “You” means anyone who visits our website, contacts us, or uses our counselling services, including students and their parents or guardians.
We decide how and why your personal data is used, which makes us the Data Fiduciary under India’s Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000, together with the rules made under them. We are open about what we do with your data, and we only use it in ways this policy describes.
Information We Collect
We may collect the following information when you interact with SBCI through our website, inquiries, or counselling services:
- Personal details (such as name, email, phone number, city, and date of birth or age group).
- Academic information (such as educational background, qualifications, marks, interests, and the courses, careers, institutions or countries you are considering).
- Communication records (inquiries, counselling requests, notes from sessions, and follow-ups by call, email or messaging apps).
- Website usage data (such as pages visited and general interaction, through cookies).
Please keep sensitive details out of web forms. Do not send bank or card details, passwords or one-time codes to us. If a service genuinely needs documents such as ID or academic transcripts, we will tell you why and ask for them only at that point.
Students under 18
If you are under 18, please involve a parent or guardian before sharing your details. Where the law requires it, we ask for a parent’s or guardian’s consent before we collect or use a child’s personal data. We do not track the behaviour of children or show them targeted advertising.
How We Use Your Information
We use your information for clear, specific purposes connected to the guidance you ask us for:
- To respond to you. Answering inquiries, booking and running counselling sessions, and following up on what you asked for.
- To guide your career and study choices. Understanding your goals so we can suggest suitable courses, institutions and next steps.
- To keep you informed. Sending updates about admissions, events and opportunities, only where you have agreed. You can say stop at any time.
- To improve SBCI. Learning which pages and services help most, so our website and counselling get better.
- To stay safe and lawful. Preventing misuse or fraud, keeping required records, and meeting our legal duties.
On what basis do we use your data? Mainly on your consent, which you give when you submit a form, contact us or ask for a service. We also use data where the law permits, for example to comply with a legal obligation. We will not use your data for a new purpose without telling you, and asking for your consent where it is needed.
Data Security
We take reasonable security measures to protect your data against loss, misuse and unauthorised access:
- Encrypted connections. Our website uses HTTPS so data you submit is protected in transit.
- Need-to-know access. Only authorised team members can see your records, and only when their work requires it.
- Trained, bound staff. Our counsellors and team members are bound by confidentiality duties.
- Careful vendors. We choose service providers with care and require them to protect your data.
An honest note. No website or system can be made completely secure. If a data breach affects your personal data, we will inform you and the relevant authority as the law requires.
How long we keep your data
We keep personal data only for as long as it is needed for the purpose it was collected for, or as the law requires. After that, we delete it or make it anonymous.
| Type of data | Typical retention |
|---|---|
| Inquiries that do not lead to a service | Up to 12 months after our last contact |
| Counselling and service records | Length of the service plus 3 years |
| Newsletter and event contacts | Until you withdraw your consent |
| Website analytics data | Up to 14 months |
| Records we must keep by law | For as long as the law requires |
Cookies & Tracking
Cookies are small text files that a website stores on your device. They help the site work and help us understand how it is used.
| Type | What it does | Your choice |
|---|---|---|
| Essential | Keeps the website secure and working, and remembers your cookie settings. | Always on. The site cannot work without them. |
| Analytics | Shows us which pages are visited and how people move around, so we can improve the site. We use this information in aggregated form. | Optional. Block them through your browser or our cookie notice, where shown. |
| Preferences | Remembers choices such as form details you started to fill in. | Optional. You can clear them anytime. |
We do not use advertising or retargeting cookies. If that changes, we will update this policy and ask for your consent first.
Managing cookies
You can block or delete cookies in your browser settings. Doing so may stop parts of the website from working properly. Our site may also contain links or embedded content, such as videos or maps, from other websites. Those sites set their own cookies and follow their own privacy policies, so please read them.
Your Rights & Choices
Your information belongs to you. Under the law, and as a matter of principle, you can:
Access
Ask for a summary of the personal data we hold about you and how we use it, including who we have shared it with.
Correct and update
Ask us to fix inaccurate details or complete missing ones.
Erase
Ask us to delete your data once it is no longer needed, unless the law requires us to keep it.
Withdraw consent
Change your mind at any time. Withdrawing is as easy as giving consent, and does not affect earlier lawful use.
Raise a grievance
Tell our Grievance Officer if you are unhappy with how your data is handled.
Nominate someone
Name a person who can exercise your rights if you die or cannot do so yourself.
How to use your rights
- Write to us at the email address in the Contact Us section, saying what you would like us to do.
- We confirm it is you, so that your data is never handed to the wrong person.
- We reply within 7 working days and complete your request within 30 days, or tell you why we need more time or cannot do it.
- You can escalate. If you are not satisfied after raising a grievance with us, you may complain to the Data Protection Board of India.
Unsubscribing is simple. Every marketing message includes a way to stop receiving it. You can also just reply “STOP” or email us.
Policy Updates
We may update this policy as our services, technology or the law change. When we do, we will change the date at the top of this page. If the changes are significant, we will give you a clear notice on our website, or by email where we have your address, and ask for fresh consent where the law requires it.
Please check this page from time to time. Using our website or services after an update means you have read the updated policy.
| Version | Date | What changed |
|---|---|---|
| 1.0 | 13 November 2026 | First published. |
Contact Us
Questions about this policy, or want to use any of your rights? Our Privacy and Grievance Officer is here to help, and a real person will read your message.
This Privacy Policy applies to SBCI Career Information Center’s website and services. It is provided for information and is not legal advice.
